Aadhaar is a project of the government of india under which. Project report on consumer protection act management studies. They formed consumer groups to look into the malpractices in ration shops and overcrowding in the road passenger transport. For example the consumer should know whether the product is good for health or not, whether the product is free of creating any environmental hazard or not etc. Taking the consumer movement forward indian parliament enacted the consumer protection act on 24 december 1986. The consumer is one who consumes or uses any commodity or service available to him either from natural resources or through a market. Such variance is present through different market behaviors latent within the individual. Consumer rights are generally a reference to a body of law that pertains to things the producers of goods must do to protect customers from harm. Till the 1970s, consumer organisations were largely engaged in writing articles and holding exhibitions. Consumer rights and responsibilities are intertwined together and without sharing consumer responsibility, consumers will find it very difficult to enjoy their rights on a longterm basis.
Let us learn about the various rights and responsibilities of consumers. This paper aims at knowing the awareness level of students regarding the same and also spread awareness in the attempt. Consumers, clients and customers world over, are demanding value for money in the form of. Chapter24 introduction to consume rights and responsibilities b.
Consumer rights class 10th economics project file youtube. Pdf consumer rights and responsibilities researchgate. Consumer rights are established in consumer law, which is the body of law that provides a consumer with various liberties aligned with consumption, such as providing product warranties or other consumer guarantees. On 15 march, 1962, he delivered an historic address to the us congress in which he had formerly set out such principles. Consumer rights various ways by which people may be exploited in the market under weighing many dishonest shopkeepers weigh less than they should. The main reason for low awareness of consumer rights among women consumers is low education and low socioeconomic status. Even though there is a prevailing consumer protection act, it is still doubtful as to how far the objectives of the act are achieved. It is making the consumer aware of the information about good andor services, products. Objectives of consumer protection act the main objective of the consumer protection act is to grant shield for the improved safeguard of consumers and their rights. Every year 15th march is observed as world consumer rights day. The best app for cbse students now provides economics consumer awareness class 10 notes latest chapter wise notes for quick preparation of cbse board exams and school based annual examinations.
In india we have recently started celebrating 24th december every year as the national consumer rights day. Participants observe the day by promoting the basic rights of all consumers, demanding that those rights are respected and protected, and protesting about the market abuses and social injustices which undermine them. These laws have come into existence through a series of legal disputes, and have been shaped by the results of those cases. Consumer rights and welfare are now an integral part of the life of an individual and we all have made use of them at some or the other point in our. Copies of these textbooks may be downloaded and used as textbooks or for reference. Consumer awareness is an act of making sure the buyer or consumer is aware of the information about products, goods, services, and consumers rights. Consumer rights and welfare are now an integral part of the life of an individual and we all have made use of them at some or the other point in our daily routine. Consumer awareness consumer rights, and responsibilities.
Consumers are unaware of and often indifferent about their rights. The result showed that women consumers showed low level of awareness about consumer rights. Guideline for project conduct survey based on questionnaire awareness campaigning visit to consumer court poster making in groups based on above activities students will prepare a detailed project dissertation. Project on consumer awareness for class 10 in about 25. The consumer protection bill was introduced in loksabha on 5th december 1986 in order to provide better protection of the interests of the consumer. Consumer rights class 10 notes economics chapter 5. The consumer protection act, 1986, is one of the examples that is to be treated as a milestone in the history of socioeconomic legislation to protect the interests of the consumers in india. Table of contents consumer rightsconsumer movementconsumer rightssafety is everyones rightwhere should consumers go to. World consumer rights day is an annual occasion for celebration and solidarity within the international consumer movement. A consumer is an important participant in the market. Cbse class 10 social science chapter 5 economics consumer awareness notes in pdf are available for free download in mycbseguide mobile app. More recently, india witnessed an upsurge in the number of consumer groups. A project report on consumer behaviour in online shopping by anish thomas 2010e03 submitted to symbiosis international university in partial fulfilment of the requirements for the award of the masters in business administration. The word consumer is a derivative of the latin word consumere which means, to take up totally or to eat.
Consumer awareness consumer awareness refers to the combination of the following. Consumer rights under the consumer protection act, india. It not only includes educating consumers about their rights and responsibilities, but also helps in getting their grievances redressed. These ncert solutions are arranged subjectwise and topicwise. The right to be protected against the marketing of goods and services which are hazardous to life and property. Pdf the word consumer is a derivative of the latin word. Mahatma gandhi said, a consumer is the most important visitor on our premises.
Who is consumer buys goods and services to be consumed by himself or by someone else on behalf of the buyers 4. The definition of consumer right is the right to have information about the quality, potency, quantity, purity, price and standard of goods or services, as it may be the case, but the consumer is to be protected against any unfair practices of trade. For more class 10 sst notes visit social science notes section. It is easier for literate consumers to know their rights and take actions but this right assures that illiterate consumer can seek information about the existing acts and agencies are set up for their protection. There is a great need for awareness regarding consumer rights, responsibilities and the grievance handling machinery among people of all age groups. To simplify this it can be said that it is the duty of the manufacturers and the distributor not to supply any goods. Consumer rights and responsibilities after completing this chapter, you will be able to. This movement will be successful if consumers are aware of their rights and responsibilities while using goods and services. Suresh lal the word consumer is a derivative of the latin word.
Out of the various laws that have been enforced to protect the consumer rights in india, the most important is the consumer protection act, 1986. Unfortunately in india, the awareness about consumers rights is quite low. Additional charges sometimes traders add charges that were not mentioned before. While we all like to know about our rights and exercise them, we hardly ever accord the same importance and urgency to our consumer responsibilities. The scope of consumer protection covers measures against predatory pricing, abusive business practices, unfair business practices, fraud and misrepresentation. Consumer rights social science class 10 notes respaper. Balaramalingam 2012, women awareness on consumer rights a study with reference to vellore city. Download ncert solutions for cbse class 10 social science eco consumer rights project only in pdf format. The consumer is one who consumes or uses any commodity or service available to him. Refer to other chapters and books at other links ncert now providing you soft copies of all textbooks of all subjects from class first to twelfth.
The consumer in the market place consumer movement consumer rights taking the consumer movement forward. Adulteration at times adulterateddefective goods are sold in the market. Consumer awareness is important so that buyer can take the right decision and make the right choice. Pdf on feb 9, 2016, ankita shukla and others published consumer.
List of books and articles about consumer protection. The consumer protection act guarantees the following six consumers rights. With your download, get the best papers relevant to this one, including 12 top related papers. According to this right it is the right of consumer to acquire the knowledge and skills to be informed to customers. Plz sunscribe to my channel for more school project ideas like comment share this or that video is coming soon. Kennedy a politician had specified his vision of consumer rights. The role of the government in consumer protection is covered, as are the laws and agencies that oversee them. Consumer protection protecting consumers from unpair trade practices, adopted by the producers andor sellers of goods and services is termed as consumer protection. What are consumer rights and consumer responsibilities. Consumer is king have been in fashion for quite some time. Consumers have the right to information, right to choose, right to safety. What are the consumer rights and responsibilities of which we speak.
Sumit pachauri mayank srivastava mangalayatan university, aligarh 2. This unit is aimed at giving students ideas about their rights as consumers, where could they approach if they have any complaints, etc. Need of consumer protection department of consumer affairs. Consumer protection concerns the efforts of governments, notforprofit organizations and activists to protect consumer rights, by taking into account consumers needs and interests. Consumer awareness is making the consumers aware of their rights. The right to satisfaction of basic needs citizens must demand access to. It is very essential for the consumers to know these rights. Further other rights such as right to healthy environment and right to basic needs food, clothing and shelter were added. These study notes are based on ncert book and cover all topic and important points. The consumer protection act, 1986 guarantees the following statutory rights to the consumers. Cover page title of project name of submitter name of teacher. Every individual is a consumer, regardless of occupation, age, gender, community or religious affiliation.
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